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In the UK, if you are a Consumer, you may have a legal right to generally cancel an order or contract under the Consumer Contracts Regulations during the cooling-off period of 14 working days. This means that during the relevant period if a Consumer changes his/her mind or for any other reason they decide they do not want to proceed with an order, he/she can notify the supplier of that decision to cancel the order and receive a refund. A consumer can use any written notification of cancellation to LegalDocs.co.uk.

However, because of the urgent nature of the orders placed with LegalDocs.co.uk, and to leave a margin of safety to avoid potentially major consequences in the event of delays, LegalDocs.co.uk starts to render the services on approval of payment and/or receipt of the full documentation, which may be before the expiry of the statutory cooling off period. The Consumer expressly authorises and accepts this. Therefore, the Consumer may not receive the benefit of the full cooling-off period for orders placed with LegalDocs.co.uk and may be liable for part or all of the fees for services provided by LegalDocs.co.uk prior to receiving the Consumer’s cancellation notice. Moreover, visas are items prepared to the Consumer's own specifications and as such the cooling-off period and right of cancellation may not apply.

If your documents and other supporting documents were received by LegalDocs.co.uk and have already been submitted byLegalDocs.co.uk for processing at the time of cancellation you will not receive any refund; however, if the submission has not been made at the time of cancellation you will receive a partial refund equal to the difference of any fees paid, return shipping charges, and a £20 processing charge. 

You may cancel by calling our service line. Notwithstanding the foregoing, LegalDocs.co.uk cannot process refunds for Credit Card payments over 3 months old under any circumstances. In such cases, LegalDocs.co.uk may issue a store credit applicable to future applications submitted through LegalDocs.co.uk. Credit cannot be applied to applications submitted through other agencies or applications submitted to Consulates directly.

Legaldocs.co.uk uses Royal Mail or DHL for all its shipping needs unless instructed otherwise. Legaldocs.co.uk uses standard envelopes and other standard packing materials provided by Royal Mail or another shipping company as instructed by a client. Sometimes documents get damaged or lost during shipping. Legaldocs.co.uk is not responsible for any damage or loss that occurs while the product is in the client's possession or in transit. Legaldocs.co.uk strongly encourages its clients to use shipping services that provide real-time tracking of packages in transit. Legaldocs.co.uk is not responsible for any failures or mistakes by shipping companies to deliver, deliver on time, track, locate, and keep safe, any and all packages. Legaldocs.co.uk cannot and does not warrant any claims or guarantees made by shipping companies as to the quality of service, timely delivery, availability of service, and other claims.

These Terms and Conditions ("Terms") govern your use of the services, provided by Legal.docs.co.uk.

By using our Services, you are acknowledging having read and accepted these terms and agree not to violate our policies. If you do not agree with the terms stated in this agreement or are dissatisfied with the site please direct your complaints to Contact Us page. Failure to comply with these Terms may result in legal action and restriction of your ability to access this site. From time to time, Legal.docs.co.uk may modify these Terms. Please continue to review this agreement whenever accessing or using this site.

1. Definitions
In these terms of service:
"Legal.docs.co.uk", "us", "we" or "our", means Legal.docs.co.uk Limited, a limited company incorporated under the Companies Acts in England (Registered Number XXXXXX) and having its Registered Office at 77 Farringdon Road, London, EC1M 3JU.

"Services" means the services provided by Legal.docs.co.uk namely in visa/UK passport consultation, checking relevant documentation, submitting/helping to submit an application, collecting visa/passport and dispatching to the Customer/Client; or any other services Legal.docs.co.uk could provide an invoice for, e.g. Translation services, documents’ legalisation, etc.

"Customer", "Client", "you" an individual or organisation to whom Legaldocs.co.uk provides Services, or contracts the provision of Services.

"Third Party Suppliers" means any third parties who are involved in legalisation issuing (Embassies, High Commissions), Post Office, international couriers, Company’s business partners; and any other organisation used by the Company to provide services to the Customer.